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Frequently asked questions

Practise you have questions near Root car insurance? Find your answers here, or use the in-app support for help with your policy. Want to see how much you could save? Start your quote online.

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Help Topics

Assist Topics

• About Root
• Examination Drive
• Policy
• Coverage
• Referrals
• Claims
• COVID-19

About Root

What is Root Insurance?

The insurance industry is broken. We're here to reimagine it. To that finish, Root is the first automobile insurance company that was founded on the relentless pursuit of fairness. We use an app to rate drivers based on how they really drive—not only their demographics. By not insuring bad drivers, Root is able to save practiced drivers hundreds on their car insurance.

How does Root car insurance piece of work?

The Root app uses applied science in smartphones to measure driving behavior—such as braking, speed of turns, driving times, and road consistency—and determines who is a safe commuter and who isn't. By but insuring safety drivers, Root tin offer more affordable rates. And the unabridged Root feel is simple and easy.

You can do everything in the app—customize and purchase your policy, find your insurance card, make changes to your policy, and file a claim. We can even request cancelation of your sometime insurance policy for you.

How will I know I'll save money with Root? How much can I really save?

You won't know until you exercise the exam bulldoze—it depends on your driving skills and habits—merely customers who switched to Root have saved hundreds annually.

Where is Root car insurance bachelor now?

Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, N Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Southward Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, and Wisconsin. We're chop-chop expanding into other states, too—cheque out our availability map to come across if your land is coming shortly.

When will Root motorcar insurance be available in my state?

We're working to bring Root auto insurance nationwide as rapidly as possible. Considering each state is regulated differently, information technology takes longer to get into some states than others. Sign up for a notification when nosotros get to your state. Or yous can begin your test bulldoze to get a head start.

What if I motility to another land?

Policyholders can transfer states, if Root is offered in the new country. Check the availability map to come across if the new state is covered, then update your address right in the app.

What if Root is available in my state just I have an out-of-country license?

Not a trouble. In near cases, as long as Root is available in your land, you can still sign up for the test drive or be added to a policy. We're all the same working on a few states, and then if yous have any trouble, transport united states of america a notation.

Which phones does Root support?

Root is bachelor for iPhones (5s and above) and most Android phones. Cheque the Google Play Store to see if nosotros support your Android phone.

Is my car insurance charge per unit based completely on my driving power?

Driving ability is the single largest factor nosotros consider when deciding your quote.

We do accept into account several standard factors that are mathematically predictive of risk or fraud—it's the responsible matter to do—but we're committed to eliminating as many factors as nosotros can (like your credit score) as technology progresses and artificial intelligence gets smarter.

Learn more about how Root prices insurance.

Why don't you insure everyone?

This i is uncomplicated—because 30% of drivers cause nearly 45% of all accident costs[one]. Nosotros don't think expert drivers should take to pay for other people'due south bad driving, then we don't insure bad drivers. That means good drivers relieve.

Test Drive

What is the test drive?

The exam drive is how nosotros make up one's mind your good driving habits. Nosotros and so use that information to help calculate your rate.

Here'south how it works:

1. Download the Root app

2. Sign up in less than a infinitesimal

3. Bulldoze every bit you lot normally would-continue your phone with y'all when you do

4. Nosotros'll use driving data from your phone to measure your driving behaviors. Information technology takes most three weeks.

5. If you qualify, y'all'll get a quote based primarily on your good driving. The improve you drive, the more you could save.

What qualifies me as a skillful driver?

Braking, speed of turns, times of day, miles driven, and driving routes are all considered when computing your quote. Basically, follow the rules of the route and be mindful of other drivers when you lot're backside the bike.

Okay, I'm ready to do the test bulldoze. How do I start?

Download the app, go through the 47-second signup, and hit the road.

Does the Root app need to exist open up for trip tracking to work?

The Root app does not need to be open. You actually give it permissions to run in the background on your phone when yous prepare the test drive.

Do I need to exit GPS on during the examination bulldoze?

Yes. Without GPS, we won't be able to determine your quote.

Yous enable GPS when you set up permissions afterwards installing the app. Or, you can enable it later by updating your settings to "always allow" location access.

How do you know that I'm the driver and not the rider?

Once you download the app, we apply motorcar learning algorithms to identify patterns in the location and motion data we receive from your phone. These patterns are different based on whether y'all are driving a car or are a passenger. The patterns also change for other modes of transportation, so we can tell if you're driving a car, riding a bike, or taking the subway. And don't worry, it takes a little time for your Driver Scorecard to update. By only using data from when you lot're driving, we are able to make up one's mind your rate based on your driving habits.

Tin can I become a quote without taking the test drive?

Every policyholder must take the test drive. It's how nosotros continue our rates off-white—by only insuring good drivers.

Can I add other people to my policy?

Aye, you can add other people to your policy as long as they live at the same accost. In fact, nosotros encourage information technology.

Here's how yous invite others to the test bulldoze:

1. When yous create your profile, you lot will accept the option to add more drivers.

2. Add the drivers' data (scan their license or add manually) and tap Go on.

3. Later on yous complete your profile, y'all will exist taken to the invite screen. Tap Invite adjacent to each new driver's name.

4. The other drivers will receive a text message with a link to download the Root app (they have to use this link to be included on your policy).

5. Each driver volition create an account (fastened to yours) with their own email address, and will outset their examination bulldoze .

Did you forget to add someone when you lot created your profile? No worries—y'all tin invite drivers to the exam drive at whatsoever point earlier your examination drive is consummate. Here'due south what yous do:

1. Open up the app.

2. Tap the bill of fare in the peak left corner.

3. Select Auto Policy.

4. Tap Contour info.

5. Select Add new driver.

When everyone on the business relationship finishes their test drives, you'll go your quote. Yous can always add more drivers afterwards yous have a policy, only they won't take the test drive, and of form their addition will increase your price.

Does everyone on my policy have to do a test bulldoze?

Not currently. However, information technology's highly recommended that everyone who will be on your policy takes the test bulldoze. The more people who do the test drive, the better we tin can determine the discount you deserve.

What if I'm a bad driver?

Root isn't the right fit for everyone. Our models don't piece of work with every situation, so nosotros may non offer you lot a quote after the test bulldoze. That simply means you could save more than with another carrier, and nosotros don't desire to stand up in the mode of your saving money.

I took the test drive and didn't go a quote. Can I try again?

Not at this time. But if that changes in the future, we'll exist sure to permit yous know.

Volition taking the Root test drive affect my charge per unit with my current insurer?

Admittedly non. Your current insurer will never know yous tried Root.

Will you sell my personal data to other companies?

We do not sell your personally identifiable information. Nosotros care nigh your privacy. Learn more nearly our Privacy Policy.

I drive for a living. Will that affect my test bulldoze?

Currently, every trip you lot take during the exam bulldoze will count toward your quote, regardless of why you're driving. For people who drive for work, similar EMTs, police officers, mail service delivery personnel, and truck drivers, this means the trips you take for work will be used in add-on to your personal driving to calculate your charge per unit.

Simply, we encourage y'all to take the test drive anyway. Adept drivers are often surprised by how low their quote is—even with their work trips.

Won't the test drive drain my phone battery?

Nosotros practice our all-time to brand sure that our test drive is equally bombardment friendly every bit possible—many customers report no modify or very little modify. The good news? Whatsoever short-term inconvenience could atomic number 82 to big savings.

What is the driver scorecard?

The driver scorecard is how you can go along tabs on how the examination drive is going. When you drive, nosotros consider things similar braking, turning, prophylactic hours, and prophylactic phone use to calculate your score.

Y'all can bank check your scorecard to come across how you're doing on some of these driving habits—to make sure things are going well or so that you know where to brand improvements. One time we've recorded enough trips, we'll give you an overall number score for how you're doing.

Why isn't my scorecard showing me a score?

Nosotros show you a score at the elevation of the scorecard one time we've measured enough information from your driving. If y'all don't see a score, it just ways you oasis't driven enough still for us to determine how you're doing.

I got a high score on the test drive. Why wasn't I offered a quote?

Driving is the number one factor we consider when we determine if Root is the right fit for someone, but there are also other predictive factors we have to consider. Unfortunately, that ways we still may not be able to offering you a quote, even if you received a high test drive score.

Want to know more? You tin see a breakup of what we consider here.

I can't avoid driving late at night. Will this affect my score?

While nosotros practise recommend drivers avoid driving very late at night whenever possible, we understand that some people still take to bulldoze late. The good news is that when yous drive is only one cistron we consider in your overall score, so as long as you're driving safely, everything should exist fine.

My exam drive has been stuck for the concluding couple of days.

If this happens, brand sure your location services are on. If they are, follow these steps:

1. Delete the app.

2. Restart your telephone.

3. Download the Root app again, and the test drive will pick upwards where you lot left off.

If yous still have problems later on 24 hours, contact customer support.

Policy

How do I pay for my policy?

You can right in the app. Nosotros accept credit cards and Apple Pay, and you tin can cull to pay monthly or every 6 months. If you want to change your payment frequency, acquire how here.

Please note that when you buy your policy, payment will be processed immediately, even if y'all choose to outset your policy at a afterwards engagement. This is true whether you pay monthly or for a full 6-month term.

How does payment piece of work?

If yous choose monthly:

• We will process your first payment on the date you purchase the policy, even if your insurance will commencement at a later date.

• We will automatically process your 2nd payment virtually one month after your policy kickoff date, using the payment method in your profile.

• We volition continue to automatically withdraw your payment each month, using the payment method in your profile.

If you lot choose full term (6 months), you will brand a one-fourth dimension payment when yous purchase your policy, fifty-fifty if the policy starts at a subsequently date. Nosotros will then automatically process your payment once again at your 6-month renewal, using the payment method in your profile.

Can I modify my payment date?

If you are paying monthly, yous can change your payment date right in the app.

To change your payment date in the app:

1. Open the app.

2. Select Payments from the carte.

3. Tap Payment Date.

4. Follow the steps to select and ostend your new payment engagement.

 We will automatically process your side by side payment on your new payment engagement.

Tin can I alter my payment frequency?

Yeah, y'all can.

If yous choose to change your payment frequency from monthly to total term (six months), that change goes into result immediately.

If you've already paid for a full term and you prefer to pay monthly moving frontward, you can make that change anytime in the app, but the new monthly billing schedule will not become into effect until the adjacent term begins.

Here's how to change your payment frequency:

1. Navigate to Payments

2. Click Payment Frequency

3. Select your payment frequency—monthly or full term (half dozen months)

4. Click Proceed and follow the prompts to complete your modify.

I'g not set up to start my policy notwithstanding. Tin can I choose a afterward start date?

Yeah, you choose a start date before you purchase the policy. The first date merely has to be inside lx days. But information technology's very important to note that you pay the day you buy the policy, even if it doesn't start all the same.

How do renewals work?

Your policy volition automatically renew every half-dozen months. Your toll might change, so nosotros'll let you know what the new price will exist ahead of your renewal date. If y'all don't have whatever policy changes or questions, you won't have to do annihilation.

What if I already have an insurance policy?

We can request cancellation of your erstwhile insurance policy for you. You can choose that option in the app. It may take up to 2 weeks for your old carrier to process the cancellation, but it volition be retroactive to the mean solar day y'all started your Root policy. Here are some tips on switching to Root.

Where is my insurance carte?

You can access it someday in the app. Nosotros'll also mail you a physical copy.

What if I want to make changes to my policy?

You can make changes to your policy correct in the app. It'south easy:

1. Open the app.

2. Tap Auto Policy.

3. Tap Profile information to brand changes to commuter, vehicle, or address. Or select Coverages to make changes to your coverage.

Y'all'll know if your policy changes touch your rate earlier you commit. Larn more.

When do the changes I brand to my policy become into issue?

Immediately, unless you cull a specific date for your changes to go into effect. If you're changing your payment frequency (from monthly to full term or vice versa), that change will get into effect at your policy renewal.

If I make a change to my policy, volition it affect my rate?

Peradventure, but you'll know how information technology volition bear upon your rate earlier you commit.

Why did my rate alter/increase?

At Root, we are committed to fairness. Nosotros volition always give our adept drivers the everyman rates we can sustainably offering. That said, risk is always irresolute and insurance rates can fluctuate for a variety of good reasons.

Hither are a few:

• Changes on your stop (y'all moved, added or removed vehicles or drivers, or your driving record changed).

• Changes effectually you (serious atmospheric condition changes, amount of accidents around you goes upwardly or down, cars around you lot get more or less expensive to repair).

• Changes on our stop, such as adventure actuarial changes.

Learn more than nigh why insurance rates alter here.

Practice I need to permit my lien holder (loan/lease visitor) know that I've switched insurance companies?

We'll take care of that for y'all. If y'all take a loan/lease visitor, you lot do need to add them to your policy. Here'southward what to do:

1. Tap Auto Policy.

2. Select Fiscal institution details.

3. Tap Add loan/lease company.

4. Enter the company's name and Keep.

5. Enter the address and click the orangish arrow.

6. Choose the vehicle with the lien or charter and Continue to salve.

Once you've filled out this information in the Root app, we'll contact your loan/lease company for you. They'll receive all of the information they need inside one week.

How do I reinstate my policy?

If your policy was canceled by yous or due to nonpayment, yous may withal be able to reinstate.

Hither'due south what you lot do:

1. Open the app.

2. Underneath the inactive insurance card are instructions to Tap here to reinstate your policy.

3. Answer a few questions (we'll want to know if anyone on your policy was in an blow since you canceled).

4. Purchase. Y'all will be charged for the days between cancellation and reinstatement. Your bill for the next month will come up on the appointment it usually did.

If it is too belatedly to reinstate, the choice will not exist available in the app. Reach out to our customer service team if you have any questions.

If my auto is totaled in an blow, volition you remove information technology from my policy?

We are not able to make changes to your policy for you, but removing a vehicle from your policy is quick and easy.

1. Open the app.

2. Tap Car Policy.

3. Select Profile data.

4. Choose the vehicle to remove.

5. Tap the trash can icon and Go on to come across your updated price.

Who is the primary named insured (PNI) on an insurance policy?

If y'all're trying to cancel your old insurance policy in the app, yous must be listed every bit the PNI for your old policy. This means yous're listed as the main account holder with editing/canceling privileges. If you are the PNI, we'll be able to hands end your old policy on your behalf, with your due east-signature.

Coverage

Do you cover motorcycles, ATVs, exotic, or commercial vehicles?

We don't cover these vehicles at this time. We're working on excelling in the personal vehicle industry at the moment, just you tin can sign upwardly for our email listing to be notified of any changes.

Do yous comprehend vehicles with rebuilt or salvage titles?

We cover vehicles with rebuilt titles equally long as y'all are able to provide u.s.a. with a VIN for the vehicle (and as long as the vehicle satisfies our other criteria for coverage). Visit our article on Salvage and Rebuilt Title Insurance to learn more.

What is a limit?

A limit is the highest amount Root will encompass if you're in an blow that you caused. You tin can choose to pay more than per month for a higher limit and know you're covered in instance of a major blow. Or, y'all can pay less per month for a lower limit, but y'all risk paying out-of-pocket later, if an accident costs more than than your limit.

What is a deductible?

A deductible is the amount you pay toward repairs (or maybe a replacement machine) before Root pays for the rest. The lower your deductible, the college your rate. That'south considering you would pay a lower amount toward the repairs of your vehicle after a covered incident, and we would pick upwardly the rest. For instance, your deductible could be every bit footling as $100.

And the reverse is true, too. You could cull a higher deductible—say, $1,000—and pay less for your insurance. Only if you ever need to use your Collision or Comprehensive coverages, you'd accept to pay this college deductible amount showtime before your insurance kicks in and covers the residue of the costs.

Deductibles are per incident. Information technology's not like health insurance where once you pay your deductible for the yr, insurance covers the rest. If yous demand to use your Comprehensive coverage three times in a twelvemonth, you lot would have to pay your deductible each time.

.

Do you lot offer gap coverage?

Nosotros do non offer gap coverage at this time, only nosotros will be certain to let you know if that changes! Sign upwardly for notifications.

Practice you offering an SR-22?

You can asking your SR-22 form direct in the app past tapping on Auto Policy, then Certificate Requests, and and then SR-22. The app will guide you through the rest. Information technology's easy to practise.

Do you lot insure teenagers?

Absolutely. We insure skilful drivers of any age. In fact, teenagers who are skilful drivers can go much lower rates with Root, because most traditional insurance companies charge per unit solely based on demographics—leaving teenagers with the near expensive rates. At Root, we take into account how teenagers actually drive, so they could save some money. Learn more about our car insurance for teens.

What volition my policy encompass?

At a minimum, your policy volition cover Liability Insurance (required by constabulary), Roadside Assist (included with every policy), and any coverages required by your country.

Your Root Insurance quote will likely offering you the same coverages provided by your previous insurance company—from there, y'all tin can customize your quote to include any boosted coverages you need.

Does my policy comprehend me when I'one thousand driving a rental car?

Yep. If you're driving a rental automobile anywhere in Canada, the Us, or the U.S. territories, you're covered by your Root policy. Roadside Assistance, however, does not extend to a rental motorcar.

Please note: nosotros can only provide the same coverage you lot purchased on your ain vehicle. And then, if you only have liability on your covered car, you lot'll just have Liability on your rental. You may want to purchase additional coverage from the rental car company, if yous want expenses covered for whatsoever harm you may cause to the vehicle. Otherwise, you could end up paying out of pocket.

Do you comprehend windshield repair/glass harm?

If you have Comprehensive coverage, aye. We embrace any repairs to your windshield. If you need to supervene upon the windshield, we may kickoff apply your deductible. Visit our cracked windshield insurance page to learn more than.

What if I have questions virtually changes to my coverage?

You lot can review information about all of our coverages here. If you lot still haven't institute the reply you're looking for, contact client back up and we'd exist happy to help.

Do you offering Roadside Help?

We non simply offering it, we include Roadside Assistance with every Root policy. Simply make a request through the app. Any service less than $100 is covered for vehicles on your policy, upwards to three incidents per six-calendar month policy term.

Roadside Help is purchased separately in California.

How does Roadside Assist work?

Nosotros make it like shooting fish in a barrel. Here's what to do:

1. At the lesser of your home screen in the app, tap Claims & Roadside.

2. Choose Roadside Assistance, and the app will guide you through the simple procedure to request help.

3. Whatsoever service less than $100 is covered for vehicles on your policy, up to iii incidents per 6-calendar month policy term.

4. If yous owe anything for a service, you lot can make the payment over the telephone. There will be a number provided for you lot in the app.

If you choose to use another Roadside Assistance provider, electronic mail all receipts to roadside@joinroot.com for reimbursement. Visit our Roadside Assist folio to learn more.

What does it mean to be in a no-fault land?

A no-mistake state limits liability in an accident. Each person in the accident has their ain insurance cover any injuries or lost wages they sustain—Personal Injury Protection coverage, or PIP—up to a sure corporeality. All no-fault states crave PIP coverage.

If I get into an accident, volition I be deemed a bad driver and lose coverage?

Nosotros empathize that life happens, and we're committed to being there to make things easier for our customers when information technology does. Nosotros likewise understand that 1 accident is rarely an indicator of driving ability. That said, it wouldn't exist fair or responsible of u.s. to ignore a design of accidents, and we reserve the right to cancel coverage in sure circumstances.

If someone else drives my car and they get into an accident, will my vehicle still be covered under my Root policy? Or, if I drive someone else'southward automobile, will my Root policy still cover me?

Yes, if you lot give permission to someone else to drive your machine, and they become into an accident, your vehicle will withal be covered by your Root policy. Withal, if someone in your household is regularly driving your machine, they should be listed on your policy.

Your Root policy likewise covers you if you drive another car, but if the vehicle is insured separately on another policy, amercement would be covered by that policy.

Referrals

Practice you have a referral program?

Yes, nosotros do. We have constitute that good drivers know other good drivers. By referring your friends, you help us grow our community of expert drivers. Fifty-fifty improve, when one of your friends takes the test drive and gets a quote, you both earn a cash offer. It'southward our way of maxim thanks for keeping the roads condom.

How does the referral program work?

1. Refer us to your friends using your personalized referral link (information technology'south in the app).

2. Once a friend signs upwardly, we'll keep you lot updated on their progress.

3. If they have the exam drive and authorize for a quote, you get paid and they get paid. That's what we call a win-win.

4. Repeat steps 1-3. Refer as many friends as you want.

How will I get paid?

You'll be able to claim your bonus right in the app. You can do a bank account transfer, get a Visa prepaid card, use PayPal, or cull a souvenir bill of fare to whatever of the provided vendors.

(Due to some restrictions, some people may not be able to claim their bonus in the app. Don't worry—nosotros'll send you a cheque in the mail. The referral program is not currently available to all users, including those in California and North Dakota.)

Is there anything else I should know about using the referral program?

At that place are a few things to keep in listen:

• You MUST use your personalized referral link to refer your friends. If y'all don't, y'all won't get your bonus offer (no exceptions). Nosotros tin can but pay y'all for the referral if your friend uses your link.

• You lot become paid when your friend takes the exam bulldoze and qualifies for a quote, whether they choose to buy a policy or not. Unfortunately, we don't pay for referrals when the friend does not qualify for a quote subsequently the test drive, but the more friends you refer, the more chances you'll accept to become a bonus offering.

• Bonuses are not available for senders and receivers who are on the aforementioned policy.

• The referral program is not currently available to all users, including those in California and North Dakota.

How much money do I become for a referral?

It depends on your country, but information technology ranges from $10 to $100. Cheque to meet how much y'all can get per referral past borer Refer friends from the carte du jour in the app and and then tapping $ in the top correct corner.

Do I have to have an insurance policy with Root to refer someone?

No, if Root isn't the right choice for you, you lot can notwithstanding refer friends you retrieve would exist a good fit. Just download the app, create a contour, and tap Refer friends in the menu.

How many people can I refer?

Yous can refer equally many people every bit you desire. A few restrictions apply: • The referral program isn't yet available to customers in usa of CA and ND. • Referral rewards have an annual limit of $100 in GA, NV, NM, WA, and an annual limit of $25 in MN, NH, and WV. • Referral rewards take a lifetime limit of $one,000 per customer in available states, with the exception of $100 in OK.

How long will it take to get my referral bonus?

It depends on how y'all choose to claim your bonus:

• Gift card: we'll send it to your email immediately

• PayPal: upwards to 1 concern day

• Bank transfer: ii-4 business days

• Visa prepaid carte: 5-7 business days (sent in the mail)

If nosotros ship you a check, you tin expect it in 2-3 weeks.

Claims

How do I study a claim?

Accidents are tough. We brand filing your claim easy. Hither's what to do:

1. Tap File a claim or become roadside assist at the lesser of the abode screen in the app.

2. Choose File a claim to report your incident anytime direct in the app. It only takes 3 minutes, and information technology allows u.s.a. to become started on your claim right away.

3. Provide as much information as possible in the app. Don't worry if you don't have all the details bachelor.

4. Yous'll have the option to add photos to your claim.

5. A claims skillful will make it touch with you to review your claim and discuss next steps in the procedure.

Visit our automobile insurance claims page to larn more.

Or you lot can reach our claims experts directly during business hours by telephone (Monday through Friday, 9 a.yard. to 5 p.m. ET). New claims can exist made 24/seven in the app or by calling: 866-980-9431.

If you're not a Root client, but you were in an blow with someone who has Root Insurance, you can file a merits online.

How will I get paid for my claim?

We will send yous a cheque in the mail or provide an electronic payment.

How quickly do I need to file a claim?

Nosotros highly recommend you file your merits immediately, while the details are still fresh. The more than details we have of your blow, the more efficiently we'll be able to resolve your claim.

Will you pay for my rental car?

If you lot purchased Rental automobile coverage earlier the accident, aye. We offer coverage for a car rental while your auto is undrivable or beingness repaired. A quick note: Rental car insurance covers the price of a rental vehicle up to your limits when a covered car is in the store as part of a claim for a covered blow or loss. It doesn't utilise to holiday machine rentals.

How long tin I keep a car rental?

Information technology's upwards to yous. You choose your own limits when you buy Rental coverage.

How do I get a tow truck after an blow?

If yous've been involved in a car accident and you need a tow truck to move your car, contact the police. They volition help motility your vehicle to a safe location once you report the accident.

Our Roadside Assistance will not cover a tow truck in the event of an blow. If the other party is at fault for the accident, their insurance will embrace those costs. If you're at fault, Collision will embrace the towing costs. If yous don't have Standoff coverage, you lot will be responsible for the tow truck costs.

 For your safety, during COVID-19, customers are no longer riding in the tow truck.

COVID-19

How do I reduce my coverages to lower my bill?

If you lot need to, you can update your policy to carry country minimum coverage and reduce your cost. You tin always review your coverages to be sure you're paying for what you need right at present. Adjustments tin be made right in the Root app.

1. Tap Policy & Payments

2. Select Policy

3. Tap Coverages

4. Make the desired changes to your coverages, limits, and/or deductibles

5. Select Continue to come across your updated cost

Why is it of import to go on land minimum coverage?

Even though y'all may be driving less, it's notwithstanding important to keep your insurance. Lapses in coverage could raise your price when you buy insurance in the future, fifty-fifty if you switch to some other visitor.

What if I can't pay my neb?

Nosotros understand that many of our customers are experiencing fiscal hardship at this time. Many land insurance departments are implementing new policies around payment grace periods and extensions. This may mean that different options are available to different customers, depending on the state you live in.

Payment options by country —Check this link to see if your land qualifies for payment extension. If your state is listed, email covidhelp@joinroot.com. Nosotros will respond shortly.

If you all the same need to cancel your policy, you can make that alter in the app. When you're fix to come back, the app makes information technology easy. Here'southward what yous need to know:

• If it's been xxx days or less: Then long as your last payment was on time, you may nevertheless exist able to reinstate your policy with merely a few taps and avoid a lapse in coverage

• If it's been more than than thirty days: Y'all'll see a new quote available. Delight note, your new quote could be higher than what yous were previously paying.

If yous don't run across an option in the app, delight contact usa to meet if we can provide y'all with a new quote.

How can I speak with a customer support representative?

Delight review our Non-weather emergency page to see if your state qualifies for a COVID-related payment extension. You might too find what y'all're looking for in our frequently asked questions.

If you nonetheless have questions, electronic mail u.s. at covidhelp@joinroot.com. Or, you can reach us at 866-980-9431, Monday-Fri 9 a.m to viii p.m.

Demand more than aid?

You lot can reach our customer service team past email at assistance@joinroot.com.

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Source: https://www.joinroot.com/help/

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